Safa Serenity

1. Return Conditions:
   • Abaya must be unused, unworn, and in the same condition that you received it.
   • It must also be in the original packaging with all tags intact.
   • Returns must be initiated within 3 days from the date of received.
   • We do not accept returns on items that are marked as clearance or sale.
   • Customized or personalized abayas are also non-returnable unless they are defective or damaged.
2. Return Process:
   • To initiate a return, contact our support team at +92 317-2042230 for further guidelines.
   • Ship the item back to us using a trackable shipping service, and ensure that it is securely packaged to prevent damage during transit.
   • Customers are responsible for return shipping costs unless the return is due to a mistake on our part or the product is defected.
3. Refund Policy:
   • Once we receive and inspect the returned item, we will notify you of the status of your refund.
   • If your return is approved, we will initiate a refund to your original method of payment.
   • Please note that it may take some time for the refund to be processed and for the credit to appear in your account..
4. Exchange Policy:
   • If you wish to exchange your abaya for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item or contact the support team on WhatsApp..
5. Damaged or Defective Items:
   • If you receive a damaged or defective abaya, please contact us immediately with photos of the damage or defect.
   • We will arrange for a replacement or refund as soon as possible, at no additional cost to you.
6. Need Help?:
   • If you have any questions or concerns regarding our return and refund policy, please don’t hesitate to reach out to the support team for assistance.

Please note that this return and refund policy is subject to change without prior notice. We reserve the right to amend or modify any terms or conditions at our discretion. Thank you for choosing Abaya Corner for your abaya purchases.